NOTICE FOR CUSTOMERS

Extra Energy Supply Limited ("Extra Energy") has ceased to trade and Ofgem, the energy regulator, has appointed Scottish Power as the new energy supplier for any existing Extra Energy customers with effect from 25 November 2018.



Amounts owed to Extra Energy

Mike Denny, Matthew Hammond and Ian Green of PricewaterhouseCoopers LLP were appointed as joint administrators of Extra Energy on 4 December 2018.

The joint administrators have retained a number of Extra Energy employees to assist with the Administration process, including the final reconciliation of customer accounts and collection of outstanding debts. You may therefore be contacted directly by Extra Energy staff either by telephone or email.

All amounts owed to Extra Energy relating to energy supplies prior to 25 November 2018 remain due and payable.

At present, Extra Energy is unable to accept payments via its online customer portal, but you can still arrange settlement of any outstanding amounts via either:

Our bank account name: Extra Energy
Our bank account number: 00120535
Our bank sort code: 30-00-03

To ensure that your payment is correctly allocated, please use your specific Extra Energy account number as your payment reference. Alternatively, if you are unable to access your account number, please either use your email address as the payment reference, or call Extra Energy's customer service team on 0800 368 5452 who will be able to provide confirmation of your account number.



Your transfer to Scottish Power

For any queries in relation to your transfer to Scottish Power please visit one of the following links:

https://www.scottishpower.co.uk/extra-energy

https://www.ofgem.gov.uk/publications-and-updates/extra-energy-customers-your-questions-new-supplier-scottish-power




Michael Thomas Denny, David Matthew Hammond and Ian David Green of PricewaterhouseCoopers LLP have been appointed as joint administrators of Extra Energy Supply Limited on 4 December 2018 to manage its affairs, business and property as its agents without personal liability. All are licensed in the United Kingdom to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales. The joint administrators are bound by the Insolvency Code of Ethics which can be found at: https://www.gov.uk/government/publications/insolvency-practitioner-code-of-ethics.

The joint administrators are Data Controllers of personal data as defined by the Data Protection Act 1998. PricewaterhouseCoopers LLP will act as Data Processor on their instructions. Personal data will be kept secure and processed only for matters relating to the administration.